At our core, we deeply value every customer and are committed to ensuring your fashion items arrive swiftly and safely. Below is a clear breakdown of your order journey, from the moment your payment is processed to the day your package arrives at your door.
1. Order Confirmation
Once your payment is successfully authorized, you will receive a confirmation email. This email serves as official acknowledgment that your order has been received and is now entering our processing queue.
2. Order Processing & Garment Preparation
For all destinations worldwide, processing typically takes 1–2 business days (excluding weekends and statutory holidays). During this time, our dedicated team meticulously inspects, folds, and securely packages your garments to ensure they arrive wrinkle-free and in perfect condition.
3. Shipping Methods & Delivery Times
We offer flexible shipping options to ensure your apparel arrives in a timely manner:
| Shipping Method | Estimated Delivery Time | Description |
|---|---|---|
| Standard Shipping | 7 – 14 business days | Our most economical option, available for all destinations. A tracking number is provided via email for real-time monitoring. |
4. Shipping Rates & Fees
The final shipping cost is calculated at checkout based on your delivery location and selected method.
- Standard Shipping: Orders under $99** incur a flat **$6.99 shipping fee. Orders of $99 or more qualify for free shipping.
5. Local Market Fulfillment (Overseas Warehousing)
To provide faster delivery and reduce the risk of customs delays, we have established local fulfillment centers in several key markets:
- North America (US & Canada): Orders are often dispatched from our Los Angeles warehouse, allowing for delivery in as little as 3-5 days to the West Coast and 5-7 days to the East Coast, leveraging local Zone-based shipping.
- Europe (Mainland): We operate from fulfillment hubs in Poland, France, and Spain. Orders in these regions benefit from local dispatch, significantly reducing delivery times compared to cross-border shipping.
Note: The exact delivery time and rates for these local markets will be automatically displayed at checkout based on the selected shipping method. These local options often come with lower “last-mile” costs compared to international shipping.
6. Customs & Duties
Please note that your order charges cover only the product costs and shipping fees (if applicable). For most international orders (outside our local warehouse regions), customers are not responsible for import fees, duties, or VAT. However, for specific destinations where local regulations require upfront payment (e.g., some US orders), the fee will be clearly stated at checkout.
7. Tracking Your Order
- Self-Tracking: After dispatch, we will send a shipment notification email containing your tracking number. Tracking updates usually appear within 72 hours of dispatch.
- Tracking Methods: You can use the “Track Order” feature on our website for detailed information. If your tracking status remains unupdated for an extended period, feel free to contact us via email for personalized assistance.
8. Possible Causes of Delays
While we aim for punctuality, tracking updates or actual delivery may be delayed due to force majeure circumstances, including:
- Weather Disruptions: Heavy rain, tornadoes, floods, earthquakes, etc.
- Local Factors: Strikes, statutory holidays, major international conferences, or other regional events.
- Peak Season Challenges: Flight or personnel shortages during peak shopping seasons (e.g., Black Friday, Chinese New Year).
9. Contact Us
If you have any questions regarding this shipping policy or need help with your apparel order, please reach out to us through the following channels:
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
Address: 122 W 25th St Suite 101, Cheyenne, WY 82001 USA
Telephone: +1 4025606956
Email: [email protected]